RingCentral HUD tab showing monitored extensions
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How To See Another User’s Phone Availability In RingCentral

ByJustin Hall

If you want to see user’s phone availability, you’ll need to set the extensions up for who you want to see with the app. This will show it on the HUD screen in the app, and on your hard phone display.

Here are the steps:

Step 1: Go to the phone tab

RingCentral app sidebar with the Phone tab circled, showing the Calls list

Step 2: Click the HUD button (stand for Head’s Up Display)

RingCentral Phone panel with the HUD tab circled, showing the No extensions yet empty state

Step 3: Hit the add extension button.

RingCentral HUD tab with the add extension icon circled in the top right

Step 4: Type in the name of anyone’s extension you would like to be able to see, and select them from the list.

RingCentral Add extensions dialog with a Search contacts field, noting HUD supports up to 100 extensions

This is what it will look like below. They will be listed here and on your phone’s main display. You can drag the order around to make it look the way you want.

RingCentral HUD list showing monitored extensions with active call and offline presence status