The Client Freedom Guarantee
We build technology partnerships, not handcuffs.
Cancel any monthly service we bill you for, at any time, with one email and 30 days’ notice. No early-termination fee. No penalty.
The policy
Canceling monthly services
Monthly services billed by JHC show a term on the Quote (for example, 60 months). Customer may cancel any monthly service at any time with 30 days’ notice emailed to billing@justinhallconsulting.com. There is no early-termination fee. Customer pays only through the end of the 30-day notice period. Services Customer contracts and pays for directly with a carrier follow that carrier’s agreement.
In plain words: a term on your Quote, like 60 months, does not lock you in.
How to cancel
One email is all it takes.
Send one email
Email billing@justinhallconsulting.com and tell us which service to cancel.
Give 30 days’ notice
You pay only for service through the end of the 30-day notice period.
No early-termination fee
There is no early-termination fee and no penalty.
What it covers, and what it does not
This page is about monthly services that JHC bills you for.
Covered
Every monthly service JHC bills you for.
That includes a service that shows a term on your Quote, like 60 months.
Not covered
Services you contract and pay for directly with a carrier.
For example, internet or cellular service you sign up for with a carrier follows that carrier’s agreement.
When a service ends
The features that come with it stop, like Alarm.com app access, remote viewing, and cloud video.
Video on a recorder you own stays on that recorder. Equipment you own stays yours. Want help saving video or moving the account? Ask us before the service ends.
The full agreement
Monthly services and canceling are covered in Section 5 of our Customer Service Agreement.
Questions about canceling? Email billing@justinhallconsulting.com.
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